Subprocessors
Effective Date: August 5, 2026
Last Updated: August 5, 2026
Version: 1.0
Velura works with trusted third-party service providers ("Subprocessors") to operate, secure, and improve the Platform.
These providers may process personal information only to the extent necessary to provide services on Velura's behalf and are contractually required to protect personal information in accordance with applicable law.
Categories of Subprocessors
The categories below describe the types of providers Velura may use.
Authentication Services
Authentication providers enable secure account creation, login, password recovery, and identity verification.
Data processed may include:
- Name
- Email address
- Authentication credentials
- Account identifiers
Cloud Infrastructure
Cloud infrastructure providers host the Platform and related services.
Data processed may include:
- Account information
- Appointment information
- Salon information
- Technical logs
- Backups
Database Services
Database providers securely store Platform information.
Data processed may include:
- Customer accounts
- Salon accounts
- Appointment records
- Reviews
- Platform configuration
Email Delivery
Email providers deliver important communications including:
- Account verification
- Password resets
- Appointment confirmations
- Appointment reminders
- Security notifications
- Service announcements
Data processed may include:
- Name
- Email address
- Email content required to deliver communications
Push Notifications
Notification providers may deliver notifications regarding:
- Appointment reminders
- Booking updates
- Security alerts
- Account notifications
Data processed may include:
- Device identifiers
- Notification tokens
- Notification preferences
Analytics
Analytics providers help us understand how the Platform is used.
Data processed may include:
- Browser type
- Device type
- Operating system
- Page views
- Session duration
- Feature usage
- Crash reports
Where practical, analytics information is aggregated or pseudonymized.
Mapping and Location Services
Location services may be used to display Salon locations and assist Customers in discovering nearby businesses.
Data processed may include:
- Approximate location
- Search queries
- Map interactions
Customer Support
Support providers help Velura respond to customer inquiries and resolve technical issues.
Data processed may include:
- Contact information
- Support requests
- Communication history
Security Services
Security providers help detect and prevent:
- Unauthorized access
- Fraud
- Spam
- Abuse
- Cybersecurity threats
Data processed may include:
- IP addresses
- Device information
- Authentication logs
- Security events
International Processing
Some Subprocessors may process information outside your country of residence.
Where international transfers occur, Velura takes reasonable steps to ensure appropriate safeguards are in place consistent with applicable privacy laws.
Changes to Our Subprocessors
Velura may add, replace, or discontinue Subprocessors as our services evolve.
This page may be updated periodically to reflect changes to the categories of providers we use.
The "Last Updated" date at the top of this page indicates when this document was most recently revised.
Contact
Questions regarding our Subprocessors may be directed to:
Velura
Website: https://velura.quiksolve.online
Support: support@quiksolve.online
Legal: legal@quiksolve.online