LEGAL

Community Guidelines

See the expectations for respectful participation in the Velura community.

Community Guidelines

Effective Date: August 5, 2026

Last Updated: August 5, 2026

Version: 1.0

Velura exists to make discovering, booking, and managing salon appointments simple, reliable, and respectful for everyone.

These Community Guidelines explain the standards of behavior we expect from everyone using the Platform.

These Guidelines complement our Terms of Service and Acceptable Use Policy.

1. Our Community

Velura brings together Customers, Professionals, and Salon Owners.

We believe every member of our community deserves to be treated with professionalism, fairness, and respect.

Everyone using the Platform shares responsibility for creating a welcoming and trustworthy environment.

2. Treat Others With Respect

Please communicate respectfully with:

  • Customers;
  • Professionals;
  • Salon Owners;
  • Salon staff;
  • Velura Support.

We do not tolerate:

  • Harassment;
  • Bullying;
  • Threats;
  • Hate speech;
  • Discrimination;
  • Offensive or abusive language;
  • Intimidation.

Healthy disagreements are acceptable.

Personal attacks are not.

3. Be Honest

Please provide accurate information when using the Platform.

This includes:

  • Your name;
  • Contact information;
  • Booking details;
  • Reviews;
  • Reports submitted to Velura.

Do not:

  • Create fake accounts;
  • Impersonate another person;
  • Submit misleading information;
  • Make fraudulent bookings.

4. Respect Appointments

Appointments should be made with genuine intent.

Please:

  • Arrive on time;
  • Cancel as early as possible if your plans change;
  • Respect the Salon's cancellation policy;
  • Communicate with the Salon when appropriate.

Repeated no-shows or abusive booking behavior may result in restrictions on your account.

5. Write Honest Reviews

Reviews help other Customers make informed decisions.

Reviews should:

  • Reflect your own experience;
  • Be honest and accurate;
  • Remain respectful;
  • Focus on the service received.

Do not:

  • Submit fake reviews;
  • Review appointments you did not attend;
  • Harass or threaten businesses through reviews;
  • Offer or accept incentives in exchange for reviews.

Velura may remove reviews that violate these Guidelines.

6. Respect Privacy

Please respect the privacy of others.

Do not post or share:

  • Personal phone numbers;
  • Email addresses;
  • Home addresses;
  • Private conversations;
  • Financial information;
  • Identity documents;
  • Any personal information without permission.

7. Respect Businesses

Salons invest significant time and effort in serving Customers.

Please:

  • Respect scheduled appointment times;
  • Treat Salon property with care;
  • Follow reasonable Salon policies;
  • Communicate professionally.

Likewise, Salons are expected to treat Customers respectfully and professionally.

8. Keep the Platform Safe

Help us maintain a safe Platform by avoiding activities that could harm others.

Do not attempt to:

  • Circumvent security measures;
  • Access accounts that do not belong to you;
  • Upload malicious software;
  • Interfere with Platform operations;
  • Exploit technical vulnerabilities.

If you discover a security issue, please report it responsibly to Velura.

9. Reporting Problems

If you experience behavior that violates these Guidelines, please report it to Velura.

When possible, include:

  • A description of the issue;
  • Relevant dates and times;
  • Screenshots or supporting evidence;
  • Any additional information that may assist our investigation.

Reports are reviewed in good faith.

10. Enforcement

Violations of these Community Guidelines may result in actions including:

  • Educational warnings;
  • Removal of content;
  • Temporary account restrictions;
  • Suspension of Platform features;
  • Permanent account termination;
  • Referral to law enforcement where required by law.

The appropriate action depends on the severity and frequency of the violation.

11. Changes to These Guidelines

Velura may update these Community Guidelines from time to time.

When material changes are made, we will update the "Last Updated" date at the beginning of this document.

Continued use of the Platform after changes become effective constitutes acceptance of the revised Guidelines.

12. Contact

Questions regarding these Community Guidelines may be directed to:

Velura

Website: https://velura.quiksolve.online

Support Email: support@quiksolve.online

Legal Email: legal@quiksolve.online

By using the Platform, you acknowledge that you have read, understood, and agree to follow these Community Guidelines.