LEGAL

Acceptable Use Policy

Understand the standards for safe and lawful use of the Velura platform.

Acceptable Use Policy

Effective Date: August 5, 2026

Last Updated: August 5, 2026

Version: 1.0

This Acceptable Use Policy ("Policy") explains the standards of conduct expected from all users of the Velura platform.

This Policy forms part of the Velura Terms of Service. By accessing or using the Platform, you agree to comply with this Policy.

1. Purpose

Velura is committed to providing a safe, reliable, and respectful platform for Customers, Professionals, and Salon Owners.

This Policy helps protect users, Salons, and the Platform from abuse, fraud, illegal activity, and other harmful conduct.

2. Applicability

This Policy applies to all users of the Platform, including but not limited to:

  • Customers;
  • Professionals;
  • Salon Owners;
  • Business representatives;
  • Visitors to the Velura website.

You are responsible for ensuring that your use of the Platform complies with this Policy and all applicable laws.

3. Lawful Use

You may only use the Platform for lawful purposes.

You agree not to use the Platform in any manner that:

  • Violates applicable laws or regulations;
  • Infringes the rights of others;
  • Interferes with the operation or security of the Platform;
  • Causes harm to Velura or other users.

4. Prohibited Activities

You must not:

  • Create fake or misleading accounts;
  • Impersonate another person or business;
  • Provide false or misleading information;
  • Use stolen or unauthorized payment methods;
  • Attempt to gain unauthorized access to accounts or systems;
  • Circumvent security measures;
  • Introduce malware, viruses, or malicious code;
  • Attempt to disrupt or overload the Platform;
  • Use automated scripts, bots, or scraping tools without written permission;
  • Reverse engineer, decompile, or attempt to discover the source code of the Platform except where permitted by law;
  • Interfere with other users' ability to use the Platform;
  • Circumvent Platform fees or booking processes.

5. Booking Integrity

Users must make bookings in good faith.

You must not:

  • Create fraudulent appointments;
  • Intentionally fail to attend appointments for abusive purposes;
  • Abuse cancellation or rescheduling features;
  • Manipulate availability;
  • Attempt to interfere with another user's bookings.

Repeated abuse may result in account restrictions or permanent suspension.

6. Reviews and Feedback

Reviews must reflect genuine experiences.

Users must not:

  • Submit false or misleading reviews;
  • Offer incentives in exchange for reviews;
  • Post reviews unrelated to an actual appointment;
  • Manipulate ratings;
  • Coordinate review campaigns intended to unfairly influence ratings.

Velura reserves the right to remove reviews that violate this Policy.

7. Respectful Conduct

Users must treat others with respect.

Prohibited conduct includes:

  • Harassment;
  • Threats;
  • Hate speech;
  • Discrimination;
  • Intimidation;
  • Bullying;
  • Abusive or offensive language;
  • Sharing another person's private information without permission.

Velura has zero tolerance for conduct that threatens the safety or wellbeing of others.

8. Intellectual Property

Users must respect intellectual property rights.

You must not upload, distribute, or use content that:

  • Infringes copyrights;
  • Infringes trademarks;
  • Violates licenses;
  • Misappropriates another person's work.

You are responsible for ensuring that any content you upload is lawful and that you have the necessary rights to use it.

9. Security

Users must not attempt to:

  • Access systems without authorization;
  • Test or probe vulnerabilities without written permission;
  • Interfere with authentication mechanisms;
  • Circumvent security controls;
  • Access another user's information.

Responsible security disclosures should be reported directly to Velura.

10. Enforcement

Velura may investigate suspected violations of this Policy.

Where appropriate, Velura may:

  • Remove content;
  • Suspend accounts;
  • Restrict Platform functionality;
  • Cancel appointments;
  • Terminate accounts;
  • Report unlawful activity to appropriate authorities.

Velura may take these actions without prior notice where necessary to protect the Platform, its users, or applicable legal rights.

11. Reporting Violations

If you believe someone has violated this Policy, please contact Velura Support.

When possible, include:

  • A description of the issue;
  • Relevant dates;
  • Screenshots or supporting evidence;
  • Any other information that may assist our investigation.

Velura will review reports in good faith but cannot guarantee a specific outcome.

12. Changes to This Policy

Velura may update this Acceptable Use Policy from time to time.

When material changes are made, the "Last Updated" date at the beginning of this document will be updated.

Continued use of the Platform after changes become effective constitutes acceptance of the revised Policy.

13. Contact

If you have questions regarding this Acceptable Use Policy, please contact us.

Velura

Website: https://velura.quiksolve.online

Support Email: support@quiksolve.online

Legal Email: legal@quiksolve.online

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to this Acceptable Use Policy.